1. Regulatory Adherence
We are a registered financial technology provider and operate in strict compliance with the local financial regulations. We hold all necessary licenses to operate as a microfinance and lending platform.
2. Know Your Customer (KYC)
To prevent money laundering and terrorist financing, we implement strict KYC procedures. All customers must provide valid identification and address proof, which are verified against government databases.
3. Fair Lending Practices
We are committed to fair lending. We do not discriminate on the basis of race, color, religion, national origin, sex, marital status, or age. All loan applications are evaluated based on creditworthiness and ability to repay.
4. Data Privacy Laws
We comply with all applicable data privacy laws, including the IT Act 2000 and the Digital Personal Data Protection Act, 2023. Your personal data is collected and processed lawfully and transparently.
5. Dispute Resolution
If you have a grievance, you can raise it with our dedicated Grievance Officer. We are committed to resolving complaints within 14 working days.
- Grievance Officer: Mr. Rajesh Kumar
- Email: grievance@windeepfinance.com